Oliver Wyman - Administrative Assistant- Mexico City

*THIS IS A HYBRID ROLE THAT REQUIRES A PRESENCE IN THE OFFICE 2 DAYS PER WEEK. THERE IS NO OPTION TO BE FULLY REMOTE.*

Job Overview:

Oliver Wyman is seeking an organized and enthusiastic Administrative Assistant to support up to 6 Principals.

Key Responsibilities

• Successfully and consistently complete a variety of administrative skills for your core clients
• Collaborate with other AA/EA to ensure fluid and flawless execution of duties that require teaming with others
• Basic calendar management including accepting and declining meetings, addressing calendar conflicts, identify and reserve meeting space, regular review of scheduled meetings to ensure logistics are accurate and no back-to-back dial-ins are scheduled
• Other administrative duties including booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinate internal and external events
• Responsive to internal and external client needs
  •Deliver a positive service experience to clients and work to build and maintain trusted relationships
• Single point of contact for core administrative needs
• Liaise with other support departments (DTP, Finance, IT, HC, etc.)
• Perform other related duties as required by management

Trust-based Teaming

• Build productive relationships with colleagues, understanding expectations and demonstrating commitment to team, including providing back-up coverage as needed
• Approachable and demonstrates a positive attitude
• Listens to others and is open and respectful of all views
• Demonstrates inclusive behaviors
• Utilizes tools and resources to complete work to agreed standards
• Prioritize workload to deliver results on time
• Identify and escalate risks as necessary in accordance with company policies and procedures

Communication & Influence

• Convey clear written and verbal messages, presenting information in a way that is easy for others to understand
• Provide proactive status updates keeping key stakeholders informed on the status of requests
• Actively listen and seek clarification as needed
• Fair and respectful when communicating with others

Development & Leadership

• Attend trainings and firm events
• Respond to feedback and seek guidance as needed
• Set a positive example and acknowledge good work

Experience Required:

• Previous administrative, hospitality or customer service experience, or other transferable skills

Technical Skills:

• Fluency in English required
• Proficiency working with Microsoft Office Suite
• Basic knowledge of CRM a plus

Skills and Attributes:

• Good judgement
• Ownership mentality
• Empathetic, courteous, positive demeanor
• Strong organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast-paced environment and be detail-oriented
• Resourceful and proactive
• Strong problem-solving skills and decision-making capabilities
• Superior written and verbal communication skills
• Good time-management skills
• Team player who is able to work with different personalities and working styles

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.