Unisys
On-Site Service Engineer – Data Center / Server Hardware
United States · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerUnisys
- LocationUnited States
- Work styleWork style not stated
- Employer posted
What success looks like in this role:
Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What You’ll Do
Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
Diagnose and resolve server hardware failures and system issues to minimize customer downtime
Perform hands-on hardware installation, removal, replacement, and repair, including:
Show full description
Memory/DIMMs
CPUs/processors
Power supplies
Fans and cooling components
Hard drives/SSDs
RAID/HBA components
NICs and other PCIe components
GPUs and accelerator hardware
Motherboards/system boards and other server components
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
Execute both reactive break/fix and preventive maintenance following established procedures
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
Escalate complex technical issues when appropriate
Participate in on-call rotations and provide extended coverage as required
You will be successful in this role if you have:
What You Bring – Required
3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
Strong understanding of server hardware architecture and troubleshooting methodology
Experience with hardware diagnostics, BIOS/firmware, and server management tools
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
Comfortable working independently in a customer-facing environment
Ability to clearly communicate technical issues and resolutions to customers and internal teams
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules
Preferred Qualifications
Experience supporting Dell PowerEdge servers
Dell or other enterprise hardware certifications
Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting GPU/AI server infrastructure
Experience with data center operations, rack/stack, structured cabling, or server deployment
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
Important Note
AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.
#LI-BW1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employer posted
- Added to ROLIVA
- Last checked