Operation Manager

Customer Support and Retention

• Assist in onboarding new restaurant partners, including being a subject matter expert when it comes to the permitting process for your respective facility / region.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Team Management

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage a highly efficient and automatized order fulfillment process, and deliver excellent customer service
• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

Administrative & Strategic

• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
  Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Building Repair and Maintenance

• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
• Lead the research of strategic partners together with our procurement team to control monthly cost and improve profitability.

Health and Safety Compliance

• Ensuring compliance with local health and safety regulations while maintaining the highest cleaning standards.
• Monitor partner compliance with safety and health department protocols.

What we’re looking for

• Minimum 3 year experience in Operations, Supply Chain and/or facility maintenance. Ideally, you have come from a logistics, supply chain or eCommerce background
• Articulately communicate in Spanish and English.
• Ability to maintain a positive attitude and composure in a fast paced environment
• Ability to problem solve independently
• Strategic and analytical mindset
• High degree of integrity, autonomy and ownership
• Open availability and flexibility

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Madrid office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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