Hellmann Worldwide Logistics
Operational Account Manager Europe (m/f/d)
France · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerHellmann Worldwide Logistics
- LocationFrance
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
About Us
Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.
For the better. Together.
OAM Specialist
About the Job
As an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.
In this role, you will:
Show full description
Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
Lead regular service huddles and review performance dashboards to catch risks early
Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities
Be the customer's voice inside Hellmann, and Hellmann's voice to the customer
About You
7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior"
Cross-product experience, e.g. Road, is a plus but not required; the role's core focus is Air & Sea
Background in the Automotive industry a plus
Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations
Strong analytical skills: you can turn raw data into a clear story and know what action comes next
Familiarity with root-cause methods (e.g. 5-Whys, fishbone, PDCA) is a plus
Excellent communication skills: calm, clear, and solution-focused, even in tough customer conversations
Ability to influence and get results in a matrix organization without formal authority
Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools
Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Lean/CI certification a plus
Fluent English required, plus fluency in at least one of French, Spanish, or Chinese
Willingness to travel occasionally (approx. 10-25%) for customer meetings and project work
Our Benefits
A strong team spirit and a lot of fun working together
A safe, multicultural, and inclusive environment
Individual opportunities for growth and development
A pleasant and supportive working atmosphere
Coffee, tea, and fruit in the office
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.