Operations Manager - Inspections

Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure.
• Ensure inspection operations are further enhanced as per SGS policy and client requirements.
• Monitor scheduling of inspections and ensure execution is done as per client’s SOP with available resources.
• Maintain high LC by continuously monitoring expense against revenue.
• Maintain daily activities of staff and other resources to optimize expenses and profitability.
• Assist in developing existing and new business through regular client contacts and satisfaction.
• Monitor performance and investigate any problems/complaints with a view to improvement of operations to ‘zero defect ‘as the ultimate goal.
• Act as interface between client and execution team. Work closely with SGS overseas offices.
• Communicate and coordinate with clients and handle their claims and complaints.
• Maintain quality level in department and ensure key performance indicators are strictly followed.
• Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities.
• Approve certificates, reports and invoices, as required within specified timeframe.
• Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action.
• Draft, negotiate and secure contracts for local and international clients
• Manage pre and post contract commercial issues, including credit and collection
• Manage operations to ensure adequate efficiency, productivity and the best quality of execution
• Ensure timely and accurate reporting to customers
• Responsible for handling the complaints in coordination with the location Manager and Quality Manager.
• Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team.
• Lead, coach and develop branch inspection team.
• Apply discipline and grievance procedure according to the company’s policies and guidelines.
• Managerial review of quality documents, files, invoices, capability matrix and job execution matrix.
• Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements.