Operations Specialist - Therapist Acquisition & Onboarding

What You'll Do

Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth

Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling

Build insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement

Provide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working

Oversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience

Act as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes

Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs

✅ Must-have

3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups)

Proved hands-on experience with process automation AI-based

Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution

Experience working in fast-paced, high-variability operational environments.

Strong familiarity with operational metrics, SLAs, and structured workflows.

Proven experience coordinating cross-functional stakeholders

Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.

Fluency in English.

💫 Not everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you 💫

🎁What we offer

Desk Here, Desk There🏠
Home or hub? You choose! We’ll support you with ahome workstation budgetto perfect your setup andup to two coworking sessions a monthto connect with your teammates.

Scaling with purpose🌱
Step into a work environment that's inconstant motion, andever-evolving. Be part of a company that's on the rise!

Everyone Needs Unobravo 💆
Your mental health matters. Get access toexclusive discounts on psychotherapy sessionswith our professionals: your well-being comes first.

Moments That Matter 🎉
Enjoy unforgettablecompany retreats,team-buildingexperiences, nationwideaperitivo partiesand more.. Because we love celebrating milestones together!

Free Online Language Training 🗣️
We speak your language, and want you to speak ours! Enjoy afree membership and conversation courseson our language platform to grow personally and professionally.

Birthday Off🎂
Celebrating the passing of time is also fun at Unobravo! All employees can enjoy aday offon the month of theirbirthday.

World Mental Health Day, Our Way 🧘‍♀️
On World Mental Health Day, we step back together, giving each of usan additional day offto rest, reflect and recharge.

Inclusive Parental Leave 👶
Enjoyextra days offto celebrate the arrival of your little ones. Available forall parents, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect.

🌈 To Fit in Our Culture
At Unobravo, what truly connects us isn’t justwhatwe do — it’showwe do it.
If you’re curious to discover the values and behaviors that guide us every day, take a look at ourCulture Pageand see what being part of Unobravo really means.

💫 Come as you are
At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.
We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.

🗓️ Selection Process
Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call.
Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways.
And don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possibleexperience.