Operations Success Associate

The role involves processing orders through emails and/or online portals, shipped to end users or warehouses, maintaining , and ensuring that all processes meet service level objectives (SLOs). Additionally, you will be responsible for managing key tools like Retool, JIRA, Slack, as well as contributing to process improvement and becoming a subject matter expert (SME) in each category.

What you’ll do and how you’ll have an impact

• Manage all aspects of daily order processing to vendors:this includes preparing and sending the information to our partners, troubleshooting issues, following up on orders, lead times, and updating internal systems.
• Reconciliation of exceptions: swiftly address any issues, working collaboratively with internal and external teams to resolve. Some examples include: communicating End Of Life(EOL) to team with potential alternatives, monitoring in-transit exceptions and taking action to mitigate delivery delays.
• SLO/Metrics management: ensure that all orders adhere to our Service Level Objectives (SLOs). Proactively monitor for areas of risk and raise concerns appropriately.
• Tool management: Utilize JIRA, Slack, and Retool for daily operations.
• Team: Participate in team huddles, “war room”, and ad hoc meetings coming prepared to report out and contribute regularly to the conversation.
• Process improvement & documentation: Identify areas for process improvement and ensure all changes are documented, and any new functionally or tool requests are surfaced to the broader team and submitted for prioritization.
• Subject Matter Expert (SME): Become the subject matter expert (SME) for your function.

What we’re looking for

• Bachelor’s degree in Supply Chain, Operations, Business, or related field (preferred).
• 3+ years of experience in operations, procurement, supply chain management, or a related field.
• Strong experience in procurement, placing orders, managing lead times, and maintaining up to date information.
• Experience working with Vendors, OEMs, Distributors, Resellers, partners
• Proficiency in JIRA, Slack, and Retool a plus
• IT procurement experience a plus
• Strong communication skills and the ability to manage cross-functional communication clearly and with expediency.
• Detail-oriented with a focus on process efficiency and problem-solving.
• Ability to manage multiple tasks and meet deadlines.
• Strong analytical and troubleshooting skills.
• Ability to work in a fast-paced, evolving environment.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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