Oracle - CPQ- Senior Manager

Responsibilities

- Leading Oracle CPQ implementation workstreams for sales technology transformations from discovery through deployment
- Advising clients on quote-to-cash process design, configuration choices, and solution impacts across sales operations
- Translating business requirements into scalable Oracle CPQ configurations that support pricing, quoting, and revenue processes
- Coordinating cross-functional teams across functional, technical, and testing activities to deliver complex program milestones
- Facilitating decisions on solution scope, integration dependencies, data migration needs, and release planning
- Reviewing current-state sales and revenue workflows to identify opportunities for process improvement and platform alignment
- Coaching team members on Oracle CPQ delivery methods, issue resolution, and stakeholder coordination
- Communicating progress, risks, and design tradeoffs to client leaders and internal delivery teams
- Guiding quality activities for configuration testing, defect resolution, and cutover readiness
- Developing trusted client relationships through practical advice on Oracle CX sales technology adoption and change impact

What You Must Have

- At least a Bachelor's degree
- At least 16+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
- Bringing senior-level Oracle CPQ implementation experience for client-facing engagements
- Translating sales technology processes into scalable revenue operations solutions
- Leading cross-functional teams through complex Oracle CX transformation work
- Advising stakeholders on Configure, Price, Quote and revenue workflows
- Applying analytical thinking and storytelling to business and system decisions

Key Responsibilities

1. Strategic CX Leadership

• Define the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.
• Build a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.
• Drive digital transformation initiatives focused on customer-centric processes.
• Advise executive stakeholders on innovation, platform modernization, and best practices.

2. Solution Architecture & Platform Management

• Serve as the platform owner for the full Oracle CX Cloud suite.
• Oversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).
• Ensure high availability, scalability, and performance of CX applications.
• Evaluate new Oracle CX capabilities and lead adoption initiatives.

3. Program & Project Delivery

• Lead full lifecycle Oracle CX implementations, migrations, and enhancement programs.
• Manage delivery teams including internal resources, system integrators, and vendors such as Oracle.
• Oversee project governance, budgets, timelines, and risk management.
• Enforce quality standards across configuration, testing, deployment, and change management.

4. Customer Journey Optimization

• Partner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.
• Map and modernize customer journeys using Oracle CX capabilities.
• Implement automation, personalization, AI/ML, and omnichannel engagement solutions.

5. Data, Reporting & Analytics

• Drive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.
• Oversee customer insights, segmentation, dashboards, and KPI frameworks.
• Ensure data governance, quality, and compliance across CX platforms.

6. Team Leadership

• Lead and mentor CX architects, functional consultants, administrators, developers, and business analysts.
• Build a high-performing team culture focused on innovation, collaboration, and continuous improvement.
• Oversee resourcing, workload planning, and vendor management.

7. Stakeholder & Change Management

• Act as the primary liaison between business leaders and technical teams.
• Manage communications, training, and adoption strategies for new CX capabilities.
• Serve as an escalation point for CX operational or platform issues.

8. Compliance, Security & Risk Management

• Ensure CX platforms adhere to security, regulatory, and audit requirements.
• Oversee access controls, data privacy measures, and best practices for safe customer data handling.
• Implement risk mitigation strategies for mission-critical CX systems.

Travel Requirements

Not Specified

Job Posting End Date