Order Management Associate – RCM x Ops Focus

We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

About the Role
Operations is the connecting point between nurses, patients, insurance providers, and our distribution partners. We manage the logistics and coordination behind every order to make sure the right product reaches the right patient, accurately and on time. This role is a hybrid. Alongside core order processing, you’ll take on prior authorization (PA) and revenue cycle (RCM) work and spend time on the phone with our partner companies to resolve issues and keep orders moving. You’ll move between the system and the phone, so you need to be efficient in both.

Team: Operations
Location: Remote
Schedule: 8:00 AM to 5:00 PM ET, with occasional overtime opportunities

What You’ll Do

Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages

Support prior authorization workflows by tracking requests and following up until they’re resolved

Call partner companies to confirm details, resolve issues, and unblock orders, and occasionally reach out to providers

Communicate with nurses and doctors through our provider portal

Spot order and billing issues that could cause denials or delays, and flag them early

Document every interaction and outcome clearly so teammates can pick up where you left off

Hit volume and accuracy targets while following set guidelines and escalating when something falls outside them

What We’re Looking For

Required

Familiarity with DME and medical supplies

Experience in RCM, billing, or insurance verification

Clear, professional spoken English and confidence on the phone

Excellent written communication

High attention to detail and a high level of organization

An operations mindset: you work with urgency, prioritize well, and care about closing things out

Ability to work independently and manage your own time in a remote environment

Integrity, honesty, and transparency. These are at the core of how Ops works.

Strongly preferred

Prior authorization experience

Healthcare background or call center / customer service experience

Traits that do well here

Inquisitive and intrinsically motivated

Comfortable with feedback and with changing workflows

How We Work
This role is metric-driven. We look for high volume, but never at the expense of accuracy. Training will be 2-4 weeks long. Because this is a newer role, flexibility will be crucial as we build out our processes. We’re also feedback-heavy. The work is nuanced and detail-oriented, so mistakes will happen. What matters is taking feedback and applying it going forward. We’re a low-ego team, and with changing workflows and different work styles, we value open-minded communication and speaking up when you’re unsure.

What Success Looks Like

You hit volume and quality targets consistently as you ramp up

Your calls end in clear resolutions with clear documentation

Issues get flagged early

You ask questions early, take feedback well, and apply it

Teammates can trust your notes and hand-offs

Our Pledge for an Equitable Future

At Verse Medical, our mission is to deliver equitable, hospital-quality care to everyone, regardless of their background or where they live. We can only achieve this if our own team reflects the diversity of the patients we serve. We are committed to building a workplace where everyone feels a sense of belonging, where their contributions are valued, and where they can do their best work. We embrace diversity of all kinds: race, gender, age, religion, identity, experience. We are actively working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer.

We are also committed to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact us at recruiting@versemedical.com.