Outlet Supervisor

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.

Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Assist in maintaining a highly motivated and well trained staff

Open and close shift in accordance with Manager’s Checklist.

Train, maintain and enforce all Minor Hotels Service Standards

Properly execute revenue and check control procedures on shift

Maintain a safe and sanitary work environment for all Team Members and guests

Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

Be on the floor during entire meal period and ensure adequate coverage

Ensure that only a quality product is being served

Maintain proper Team Member uniform standards

Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member relations (i.e. scheduling, time adjustments, etc.)

Assist any Team Member in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current Team Members

Encourage problem solving by Team Members through proper training and empowerment, to ensure guest satisfaction.

Establish effective communication with Team Members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Minor Hotels Guarantee of Fair Treatment Policy

Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

Performing related duties and special projects as assigned.

Qualifications:

Strong leadership and team supervision skills.

Excellent customer service and guest relations.

Effective communication and interpersonal skills.

Knowledge of food and beverage service standards.

Understanding of food safety, hygiene, and sanitation regulations.

Ability to manage staff schedules and delegate tasks.

Inventory control and stock management.

Cash handling and POS system proficiency.

Problem-solving and conflict resolution skills.

Ability to supervise daily outlet operations and maintain high service standards.

Ability to work under pressure in a fast-paced environment.

Good organizational and time management skills.

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