Outreach Specialist

How You’ll Make an Impact:

• Engage new healthcare professionals (doctors, nurses, technicians etc) to participate in paid market research via phone and email

• Remind existing members who have agreed to participate in market research of opportunities associated with their account via phone and email

• Deliver clear and effective written and verbal communication in English to both internal teams and external stakeholders.

• Ask a series of scripted questions over the telephone to determine whether research opportunities fit the prospective participant’s experience

• Use Excel, Outlook, Teams, and Salesforce to track efforts and communicate across departments

• Work both independently and with colleagues and senior staff to support production

• Support operations team with independently managed phone-based tasks such as reminder, confirmation, and scheduling calls to participants in research studies

• Ensure productiongoals of needed participants are met through effective execution

• Provide proactive feedback about production barriers to senior team members and problem solve to address them

What We’re Looking For:

• 3+ years of experience in English outbound or inbound call center or sales operations, preferably within the healthcare or life sciences industry.

• A proactive and strategic thinker with strong analytical and problem-solving skills.

Proven track record of hitting or exceeding outbound pipeline targets

• High level of proficiency in English, enabling the ability to confidently and effectively engage with physician offices and other key contacts

• Strong communication skills, both written and verbal, and the ability to work in cross-functional teams.

• Proficiency in Microsoft Office suite (Excel, Outlook, Teams)

• Adaptability to thrive in a fast-changing environment while navigating challenges collaboratively.

• High attention to detail and proven ability to work in a fast-paced environment

Why Join Konovo?

• Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected.

• Join a fast-growing global team with opportunities for professional growth and advancement.

• Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility.

• Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance.

• Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience.

• Make a real-world impact by helping healthcare organisations innovate faster.

If you’re eager to build a meaningful career in healthcare market research — and you’re smart, nice, and driven to make an impact — we’d love to hear from you!

Apply now to be part of our journey.