ServiceNow

Partner Manager

Austin, Texas, United States · On-site · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerServiceNow
LocationAustin, Texas, 78701, United States
Work styleOn-site
Employment typeFull-time
Employer posted9 days ago

Role Summary

The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales execution. This role translates partner strategy into measurable business outcomes by aligning ServiceNow priorities with field and partner execution.

Working closely with Field Sales, Partners, Marketing, Enablement, Sales Operations, and Technical Partner Advisors (TPAs), the Partner Manager drives co-sell motions, identifies new buying centers, expands into new markets and net new logos, and ensures partners deliver successful customer engagements. This role is not solution- or product-specific and focuses on partner growth, sales effectiveness, and scalable execution across ServiceNow Routes to Market.

What You Get to Do in This Role

Own end-to-end partner lifecycle management, including strategic partner planning and GTM business plans to drive sales pipeline and growth

Show full description

Drive partner pipeline development, inspection, and assist with deal progression in partnership with field sales

Work with partners to generate new business in existing accounts, new markets, and net new logos while ensuring partners deliver successful projects

Develop joint GTM plans with Marketing to drive co-sell and demand generation leading to pipeline and revenue

Advise partners on market, geographic, and route-to-market expansion, including identification of new buying centers and customer sales motions

Collaborate with Technical Partner Advisors (TPAs) and the to align sales plays to Routes to Market and guide partners on how to sell ServiceNow

Conduct quarterly and bi-annual business reviews, governance forums, and milestone tracking

Coach and enable partners both remotely and face-to-face, building senior-level relationships and managing partner risk

Track performance metrics, readiness indicators, and reduce friction by escalating risks as needed

Success Measures

Partner pipeline growth, and revenue contribution

Expansion into new markets, buying centers, and net new logos

Consistency of partner execution, governance, and project delivery

Field and stakeholder satisfaction

Partner maturity, scalability, and enablement effectiveness

5–10+ years in partner management, alliances, or ecosystem roles

Strong understanding of partner-led and co-sell sales motions

Experience developing and executing GTM strategies through partner ecosystems

Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, or analyzing AI-driven insights

Ability to influence and operate in a matrixed organization

Executive communication and relationship management skills

Comfort operating in ambiguity with a bias toward action

Why This Role Matters

This role strengthens partner-led growth by ensuring partners are equipped to generate pipeline, expand into new markets, and execute effective sales motions. Through strategic partner planning, joint GTM execution, and close collaboration with TPAs and field sales, the Partner Manager translates strategy into consistent, scalable outcomes that drive ServiceNow revenue growth.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.