Prudential

PBTB | Deputy Manager, Group Life Servicing

Malaysia · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerPrudential
LocationMalaysia
Work styleWork style not stated
Employment typeFull time
Employer posted24 Aug 2026

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The incumbent is responsible to ensure that all administrative duties for New Business, endorsement and renewal business, handlings calls and enquiries activities are carried out promptly and efficiently in accordance with relevant service standards until customer outcome is delivered.

The incumbent is required to have knowledge of group products (and their features and technicalities) and operational processes to ensure a smooth running flow of overall operations activities. The incumbent is also required to comply with set underwriting guideline and operational procedures in completing all administrative and operational activities.

Show full description

(1) NEW BUSINESS

Preparing an advice letter to client upon case secured.
Ensure all mandatory documents are submitted.
Update CDD information for AML screening
Underwrite cases (non-medical within the Group U/w guidelines)
Preparing the Statement of Assurance, Debit Note, Official receipt, Statement of Account and Policy contract.
To ensure that the policy issued within the service level agreement.

(2) ENDORSEMENT

Date Entry of new members details into appropriate excels spreadsheet for premium generations.
Prepare billing document – Issue Statement of assurance, Debit Note for transaction of adding new member and/or Credit Note for deletion of member transactions
Ensuring endorsement details are correctly updated in the system as well captured in the statement.
Ensuring proper checking of necessary medical requirements before sent.
Ensuring documents are filed in the structured manner.

(3) RENEWAL BILLING

(i) Renewal Billing issuance

- Update changes in updated member listing

- Prepare debit invoice, cover letter, official receipt & statement of account

- Verify RB document

(ii) Issue Policy contract, Schedule & Endorsement

(iii) Issue lapsed notice for cancellation or lapsed certificate

(4) CUSTOMER SERVICE

(i) Handling enquiry via incoming calls, walk in customers or emails.

(5) Other ad hoc tasks assigned by supervisor

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.