People Operations & Workplace Experience Specialist

About the team

The People & Talent team at Airwallex is dedicated to attracting, developing, and enabling the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team focused on creating a positive, inclusive, and high-performing environment where our people can grow and do their best work.

Through thoughtful People & Talent programmes, scalable processes, and a deep understanding of our organisation’s needs, we build a collaborative and engaging employee experience that supports Airwallex’s continued growth and success.

What you’ll do

This role sits at the intersection of People Operations and Workplace Experience for our Paris/Berlin/Barcelona office. You will act as a critical “boots on the ground” partner, ensuring core HR operations for the EMEA team run smoothly while helping build a strong, engaging in-office culture during a period of rapid growth for EMEA.

You’ll own high-volume, detail-oriented work (onboarding, offboarding, payroll inputs, benefits) while also identifying opportunities to improve and automate processes as we scale. As part of the EMEA team, you will help with our build-out as well as opportunities to contribute to broader EMEA people operations work supporting the Region.

This is hybrid based in Berlin( 4 days a week)

Responsibilities:

Own onboarding and offboarding end-to-end, ensuring a seamless employee experience

Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses

Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes

Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies

Administer benefits programs and support ongoing rollout; ensure compliance with the relevant regulations for the markets that you are supporting.

You will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep)

Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management

Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites)

Help build and scale a strong in-office culture as the office grows

Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI

Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

Foundational Generalist experience in People Operations / HR in a high-growth, fast-paced environment

Have a passion for culture and team building, you love bringing people together, and are excited to be a culture champion in a growing organization

Strong working knowledge of local HR practices, particularly benefits and compliance

Hands-on, detail-oriented operator who is comfortable owning admin-heavy workflows

Experience supporting payroll processes (incl. variable comp like commissions/bonuses)

Confident managing ambiguity and building processes from scratch

Preferred skills:

Proficiency with a startup tech stack – Slack, Zoom, Lattice, Atlassian (Jira/Confluence), Google suite

Familiarity with various HRIS, EOR, or payroll platforms (BambooHR, Deel, etc.)

Exposure to workplace experience/office operations in a hybrid environment

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.