Premium Lounge Host- Highmark Mann

About This Role:

The Premium Lounge Host serves as the dedicated concierge for guests within the lounge, acting as their primary point of contact throughout the event. This role delivers refined, personalized service designed to make every guest feel welcomed, valued, and impeccably cared for with special attention given to donors and VIP guests.

The Premium Lounge Host is responsible for maintaining an exceptional lounge environment. Ensuring the space remains polished, comfortable, and inviting at all times is a main priority. Anticipating guest needs, resolving requests with ease, and creating seamless, memorable experiences are at the heart of this position.

Through thoughtful hospitality and elevated service, this role plays a key role in building loyalty, enhancing the premium experience, and encouraging guests to return.

Job Responsibilities:

Guest Interaction and Service:

• Welcome guests upon arrival, verifying proper credentials for access
• Deliver attentive, personalized service to guests throughout the event
• Serve as the primary point of contact for lounge and venue related inquiries, demonstrating thorough knowledge of the venue, available amenities, food and beverage offerings, and key locations, while addressing guest requests and concerns with professionalism and care

Set-Up & Break Down:

• Assist with setup and breakdown of lounge décor, restroom amenities, electronic devices, and signage
• Ensure ticket scanners are in hand, correctly assigned, and in working order
• Monitor lounge throughout the event to ensure guest comfort, cleanliness, and overall presentation
• Perform additional duties assigned by supervisors or management to support seamless lounge operations

Safety & Security:

• Maintain a safe and welcoming environment for guests within the lounge and surrounding access areas throughout the event
• Ensure only authorized personnel handle lounge equipment, décor, and electronic devices
• Uphold a secure, well-managed space through consistent awareness, supervision and proactive guest support

Skills and Qualifications:

• Experience: At least 1+ years’ experience working in customer service, hospitality, or a related field. VIP client and high-profile experience is preferred.
• Education: A minimum bachelor’s degree is required. Applicants must be over 18+ years.
• Interpersonal Skills: Excellent communication and interpersonal skills to interact effectively with guests and other team members.
• Flexibility: Willingness to work irregular hours and late nights as well as weekend and holiday availability.
• Physical Demand: This position requires you to be on your feet and lift up to 30 pounds. Work is in a fast-paced and outdoor environment in all weather conditions with large crowds.
• Background Check: This job requires you to accept a background check be performed.

Equal Employment Opportunity

The Mann Center for the Performing Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.