Premium Service Manager

Key responsibilities:

• Manage China client service delivery team day to day operations and quality
• Manage resources planning and participate in recruitment process
• Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
• Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
• Drive continuous improvement through partnering closely with different teams in Ops across local and global
• Lead and deal with all people issues, manage the overall talent development and team stability

We’re looking for:

• Motivated self-starter who can learn quickly in a fast-paced environment
• Service-oriented mindset and understand client service and operations
• Passionate and committed professional with excellent interpersonal skills
• Strong work ethic and accountability
• Great team player who cares and willing to help other colleagues
• Strong people management skills
• Strong influencing skills internally & externally
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Able to work in China

Qualifications:

• Bachelor’s degree or above
• Fluent English in both verbal and written
• Native Mandarin speaker (or close to native)
• 10 years+ working experience, with 5 years+ people management experience
• 3 years+ solid experience in client service/customer support/sales environment, dealing with top customers
• Fintech/Payment/eComs working experience is a strong plus

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.