Nagarro

Principal Engineer

India · Remote (restrictions not stated) · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerNagarro
LocationIndia
Work styleRemote (restrictions not stated)
Employment typeFull-time
Employer posted2 months ago

REQUIREMENTS:

• Total experience: 12+ years.
• Strong experience in leading and establishing a ServiceNow Center of Excellence (CoE).
• Hands-on expertise with ServiceNow App Engine for low-code/no-code application development.
• Strong experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.
• Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules.
• Strong understanding of ServiceNow platform architecture, governance, scalability, and best practices.
• Proven experience in building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets.
• Strong expertise in ServiceNow integrations, scripting, and platform customization.
• Experience driving platform standardization, governance, and enterprise-wide adoption.
• Experience enabling and governing citizen development initiatives.
• Strong leadership experience managing architects, developers, administrators, and business analysts.
• Experience working in Agile environments and enterprise digital transformation programs.
• Excellent stakeholder management, communication, problem-solving, and decision-making skills.
• ServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred.

Show full description

RESPONSIBILITIES:

• Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE.
• Establish standards, best practices, reusable design patterns, and governance mechanisms across the platform.
• Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions.
• Drive adoption of App Engine and low-code/no-code capabilities to accelerate business innovation.
• Lead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.
• Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components.
• Promote platform scalability, standardization, governance compliance, and asset reusability.
• Collaborate with business and technology stakeholders to identify opportunities for automation and AI-driven transformation.
• Enable citizen development while ensuring security, governance, and architectural compliance.
• Build, mentor, and lead high-performing cross-functional teams.
• Establish training programs, playbooks, and best practices for ServiceNow adoption and development.
• Evaluate emerging ServiceNow capabilities and drive continuous platform innovation.
• Monitor platform usage, adoption, automation outcomes, and accelerator utilization to drive continuous improvement.
• Lead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.