Principal Software Engineer

Lead for the engine room of ERA — the runtime infrastructure that autonomous agents execute on.

Your Impact/ What you will be doing:

Deliver the Orchestrator, Reasoning Engine, Agent Runtime, and Session/Memory Management systems

Own the LLM Gateway: model routing, cost governance, latency SLOs, prompt versioning, and model fallback

Ensure production reliability: agent sandboxing, execution audit trails, timeout handling, and retry logic

Manage a squad of 5 engineers, including 1 Principal Engineer

What we are looking for

6+ years in backend or AI/ML engineering with at least 2 years managing a squad

Experience operating production LLM systems — real SLOs, real failure modes, real post-mortems

Deep understanding of agentic frameworks: orchestration patterns, tool use, and multi-step reasoning

MCP (Model Context Protocol) implementation experience

Prompt versioning, eval pipeline design, and agent behavior testing

Responsible AI guardrails and agent safety architecture

The Mindset:

People-Centered Leader: Cares deeply about team health, growth, and inclusion.

Execution-Oriented: Focuses on delivering value consistently and reliably.

Technically Curious: Continuously builds technical depth to better support the team.

Accountable Owner: Takes responsibility for commitments and outcomes.

• Collaborative: Works openly with Product, QA, and peer teams.

Why QAD?

You will directly lead, grow, and mentor a high-impact agile team, playing a key role in delivering features on our adaptive, cloud-native platform. This is an opportunity to combine hands-on technical guidance with people leadership, driving real-world product outcomes using modern cloud technologies and contributing to the future of intelligent manufacturing.

Company Description:

QAD is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About QAD:

QAD | Redzone is redefining manufacturing and supply chains through its intelligent, adaptive platform that connects people, processes, and data into a single System of Action. With three core pillars — Redzone (frontline empowerment), Adaptive Applications (the intelligent backbone), and Champion AI (Agentic AI for manufacturing) — QAD | Redzone helps manufacturers operate with Champion Pace, achieving measurable productivity, resilience, and growth in just 90 days.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.