Principal Technical Account Manager

English fluency required with Danish or Swedish fluency preferred (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

HOW YOU'LL SPEND YOUR TIME HERE:

Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption

Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization

Identifies upsell opportunities by staying informed about developments in the customer’s environment

Offers technical guidance on appropriate release strategies and deployment models

Onboards new customers and serves as an early-stage educator for client representatives

Builds relationships between customers and Cohesity support teams to ensure smooth collaboration

Independently resolves complex customer issues and engages cross-functional teams when needed

Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally

Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios

Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered

Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health

Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions

Position and coordinate delivery of Customer Success valued services

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing

Experience managing complex technical escalations and guiding them to resolution

Confidence addressing product-related queries and leading technical discussions

Proven ability to onboard and train customers to maximize product value

Comfortable gathering customer feedback to influence product development

Skilled in monitoring capacity, usage, and trends

Experience leading regular business reviews and customer meetings

Ability to suggest upgrades or enhancements that align with customer needs

Proficient in Root Cause Analysis (RCA) documentation

Adept at partnering with cross-functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes

Flexible and responsive to changing customer demands, including occasional off-hours support

The ability to travel up to 25% as needed for customer visits and internal meetings

TAM does not:

Drive pre-sales activities

Own quota and is not directly responsible for closing deals

#LI-BR1

Data Privacy Notice for Job Candidates:

For information on personal data processing, please see our Privacy Policy.

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.