Principal, Trust and Safety Compliance

What You Will Do

• Strategy Development: Develop and execute the overall Trust and Safety strategy aligned with the company's compliance vision to mitigate risk, address abuse, and foster a safe and supportive space for our customers. Stay up-to-date with industry trends and emerging threats to proactively identify potential risks.
• Policy Development: Establish and update policies, guidelines, and standards related to trust and safety to improve overall risk and compliance outcomes. Ensure compliance with relevant laws, regulations, and industry standards.
• Detection and Prevention: Implement robust systems and protocols to detect and prevent fraudulent activities by sellers/suppliers including counterfeits, IP infringement across the platform. Utilize data-driven insights and analytics to improve detection methods continually.
• Collaboration: Collaborate with product, engineering, legal, and customer support teams to integrate trust and safety measures into the platform's design and functionalities.
• Incident Response and Investigation: Oversee the investigation of reported incidents, coordinate with relevant teams, and take appropriate actions to resolve issues promptly while maintaining transparency with affected parties.
• Compliance and Reporting: Monitor and report on trust and safety metrics, compliance, and performance indicators. Provide regular updates to the executive team and stakeholders.
• Continuous Improvement: Drive a culture of continuous improvement, innovation, and excellence within the Trust and Safety team with key focus on automation and systems development for identification of trust and safety issues.

Preferred Qualifications

• Bachelor's degree in a relevant field; advanced degree preferred.
• At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields.
• Proven track record of successfully managing trust and safety operations in a high-volume eCommerce environment.
• Strong knowledge of industry best practices, compliance requirements, and global regulations related to user safety, privacy, and fraud prevention.
• Excellent leadership and team management skills
• Data-driven decision-making skills and the ability to analyze complex data sets to identify patterns and trends.
• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Demonstrated experience in crisis management and incident response.
• Proactive and adaptable, with a strong ability to thrive in a fast-paced and rapidly changing eCommerce environment.

Recruitment Process and Others 

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:https://www.coupang.jobs/privacy-policy/​

Please complete the attachedInternal Transfer Request Form and submit. 

Please make sure toapply with your Coupang e-mail address.