Marmon
Pro Services Support Technician
United States · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerMarmon
- LocationUnited States
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
EcoWater Systems LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Company Overview
Established in 1925,EcoWaterSystems LLC is headquartered in Eagan, MN. The company has two manufacturing facilities and a test engineering facility in northern Mississippi.EcoWaterhas been owned by Marmon Holdings, Inc. since1981, andtoday is one of six companies within their Watergroup.EcoWateris the world’s largestmanufacturer of highly engineered, in-home water softening and drinking water solutions. In North America, there are four channels through which the company goes to market including a dealer business, a retail business, a wholesale/trade business, and an e-commerce/Direct-to-Consumer platform.
Show full description
Marmon Holdings isa Berkshire Hathaway company,comprises11 groups and more than 100 autonomous businesses with total annual revenue of$10 billion. Marmon’s 20,000-plus team members serve diverse industries and markets worldwide in over 20 countries. The 11 groups includeMedical, Water, Foodservice Technologies, Retail Solutions, Transportation Products, Rail & Leasing, Electrical, Plumbing & Refrigeration, Metal Services, Industrial Products, & Crane Services.
General Overview
TheEcowaterSystems Pro Services Team is responsible for providingmulti-channel(phone, email, chat)technicalservices andsupportforresidential& commercialwater treatmentsystems.This team supports our dealer,wholesaleand retail channels. A Pro ServicesSupportTechnicianassistsinstallers,servicersand end customerswith product sizing, quotes and troubleshooting water softeners, filters, and reverseosmosis systems.ThePro Service Support Technicianhas a broad and in-depth knowledge of problem water and problem water solutions.
Overall Responsibilities
Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions tocommon problemwater issues.
Assistin trouble shooting Wi-fi connected systems
Track and alert andassistquality control of issuesbeing reported fromconsumers, dealers,and wholesalers
Assistquality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns
Provide supportfornew technicians and customer service representatives
Assistin developing knowledge articles related to product support issues and resolutions
Qualifications,Skills,Competencies
2+ yearswater treatment installation and servicingexperience preferredor
2+ years technical supportfor inhome services (HVAC, Plumbing, Electrical etc.)
WQA Certificationstronglypreferred but notrequired.
Ability to prioritize andsolve problems
Customer focus – ensures customer satisfaction
Communication – shares information in an engaging,timely, proficient, and effective way.
Achievement driver – uses hard work and drive toaccomplishquality outcomes; results oriented.
Strong computer skills
Work Environment
Must have the ability to work shifts between 7:30 am and 5:30 pm CST.Must be able to be in the office at least4days a week (Monday,Tuesday, Wednesday, and Thursday).
Travel Requirement
Minimal <10%
Acknowledgement
This job description describes the general nature and level of work performed byemployeeassigned to this position. It does notstateor imply that these are the only duties and responsibilities assigned to the job. The employee maybe requiredto perform other job-related duties as requested by management. All requirements are subject to change over time and topossible modificationstoreasonably accommodateindividuals with a disability.
Pay Range:
25.20 - 30.80
We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
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