Luminorbank

Process Designer

Rīga, Latvia · Work style not stated · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerLuminorbank
LocationRīga, Latvia
Work styleWork style not stated
Employment typeFull-time
Employer posted17 days ago

Join our team as a Process Designer!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

How You Will Make an Impact:

Design and maintain efficient, smooth, and results-oriented business and sales processes across all channels

Transform and unify existing local processes into pan-Baltic processes

Design and implement unified working principles for retail customer-facing units

Define the competencies required for retail customer-facing employees and design training programs to develop those competencies

Create training programs or provide input for existing ones, based on the priorities of sales or service processes

Show full description

Troubleshoot the root causes of customer or employee issues and identify actions required to improve both customer and employee experiences, as well as process efficiency

Implement findings from lean methodologies in processes

Maintain agile cross-functional cooperation with other units

Prepare and make available necessary process descriptions, guidelines, and documentation

Develop business cases for different retail processes and initiatives aimed at optimization

What Makes You a Great Fit:

Proven experience in gathering, analyzing, and structuring business and technical requirements in written form

Strong ability to present complex content clearly to both technical and non-technical stakeholders, verbally and in writing

Deep understanding of the banking industry across the Baltic countries

Advanced proficiency with banking systems, products, and core business processes

Ability to quickly acquire domain-specific knowledge and adapt to new business areas

Demonstrated leadership in moderating and facilitating requirements gathering workshops

Experience in process design, preferably in retail or customer-facing environments

Strong understanding of lean methodologies and agile collaboration

Excellent analytical, communication, and documentation skills

Experience in training design and competency development is a plus

Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

Gross salary. 2,700 - 4,000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is October 11th. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.