Capital One Financial

Process Manager - Customer Fulfilment

United Kingdom · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCapital One Financial
LocationUnited Kingdom
Work styleWork style not stated
Employment typeFull time
Employer posted26 Aug 2026

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Process Manager - Customer Fulfilment

About this role:

We're looking for a seasoned Senior Associate Process Manager to join our Customer Fulfilment Process Management Team. You will be responsible for driving end-to-end process excellence, proactively mitigating risk, and optimising supplier performance to deliver exceptional customer outcomes. You will specialise in the management of customer communications, card issuance, and incoming mail processes, ensuring that our operations are resilient, compliant, and continuously improving.

What you’ll do:

Proactive Risk Management: Own the risk profile of the process, proactively managing risks across day-to-day operations and when embedding change. Design and implement robust preventative and detective controls to ensure a well-managed process environment

Show full description

Supplier Management: Actively manage supplier performance to ensure service continuity, operational excellence, and process stability every time. Foster strong partnerships that drive accountability and high-quality delivery

Process Improvement & Root Cause Analysis: Leverage advanced process management methodologies (e.g., Lean, Six Sigma, Root Cause Analysis) to identify, prioritise, and implement impactful solutions. Don't just fix issues; get to the root cause to prevent recurrence

Change Leadership: Assess the complex impacts of change initiatives early, embedding changes seamlessly into the process and ensuring stakeholders are fully aligned

Stakeholder Engagement: Partner with cross-functional stakeholders—including Operations, Supplier Management, and Tech—to resolve complex process breakdowns, ensuring rapid issue resolution and sustained performance improvement

Strategic Advisory: Serve as a subject matter expert and key point of contact for business projects, providing strategic guidance on process design, documentation, and operational strategy

What we’re looking for:

Attention to Detail: A keen attention to detail, to be able to understand key operational processes, systems and technology

Strategic Prioritisation: The ability to effectively manage competing priorities, with clear communication to stakeholders

Influential Collaboration & Delivery:Skilled at navigating the organisation to build consensus, secure stakeholder buy-in, and successfully drive change

Strong Judgement: Ability to balance business goals with an unwavering focus on the customer

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.