Processor

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description:

• The Debt Management team member is responsible for reviewing and processing proactive, reactive, and alternate payment or settlement offers submitted by Debt Management Companies (DMCs) on behalf of cardholders. This role involves daily retrieval and analysis of DMC batch files, validation of account details and installment schedules, confirmation of payment plan expiration dates, and accurate documentation within servicing systems.
• The team member ensures approved offers are processed in accordance with established authorization guidelines, generates and distributes settlement letters, and maintains compliance with account management procedures. Additionally, the role requires identifying accounts that require additional layers of review, coordinating with Recovery Designees when applicable, and updating account status codes to support successful debt management and resolution outcomes while delivering high levels of accuracy, attention to detail, and regulatory compliance.
• Strong attention to detail, excellent Microsoft suite skills, ability to complete complex tasks with minimal oversight and critical thinking skills.
  Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
• Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.
  
  Role Responsibilities:
• Debt Management: Debt Management companies assist borrowers in establishing payment plans and settlement arrangements. The Support Team must receive Power of Attorney (POA) or authorization documentation (ATC) before arrangements can be discussed with the Debt Management Company.
• The Centralized Debt Management Team is the main point of contact for accounts coded for Debt Management. They handle communications, settlement discussions, and provide information about third-party assignments as needed.
• Settlement Processing: The Debt Management Team may process a proactive, reactive or alternate offer received from a Debt Management Company (DMC) on behalf of the Cardholder. Daily, the Debt Management Designee will retrieve batch files from the DMC for review of account details and/or settlement offers. If within DMC authorization and approved, the team member will validate the installment schedule, confirm the expiration date matches the last scheduled payment, document everything in CMe or CACS. A settlement letter (systemic or manual) will be provided to the DMC.
• CACS only - Note that Promise schedule history notes only show whole-dollar individual payments, while the letter shows exact payment amounts.
• CACS only - If the account isn’t in a workable state code and isn’t S86 or S66, refer it to a Recovery Designee. If appropriate, the Recovery Designee applies primary S86 and secondary S66. Once ready, the Debt Management Designee moves the account to S10 in CACS.