Product Manager, Billing (Senior Staff)

This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations: Kong's move from a single-product API gateway company into a multi-product enterprise, and Monetization's company-wide overhaul of pricing and packaging. The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for.

What You’ll Do

Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag.

Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing.

Pricing & Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue.

Metering & Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability.

Checkout & Subscription Lifecycle: Own how customers self-serve onto a plan, change plans, renew, lapse, and recover. That covers plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing.

Enterprise & Marketplace Motions: Connect Kong's enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there.

Fulfillment Automation: Replace today's manual, high-touch provisioning and fulfillment processes with productized, automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework.

Outcomes & Measurement: Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load. Use them to set priorities and hold the team accountable for results.

What You’ll Bring

Have at least 6 years of product management experience in SaaS, with 2 or more spent directly in a billing, monetization, or pricing domain.

Can reason about the moving parts of a billing stack well enough to co-design the architecture with your engineering partner.

Have carried a pricing or packaging change from proposal through to production, including financial modeling, plan configuration, grandfathering logic, migrations, sales enablement, and customer communication.

Have built or scaled consumption-based monetization and understand the tradeoffs between simplicity, accuracy, and customer trust when metering drives the invoice.

Pull your own numbers when you need them (SQL, Snowflake, Hex, or equivalent) and use data to set priorities rather than to decorate decisions already made.

Have worked directly with Stripe or a metered billing platform (Metronome, Orb, OpenMeter), not through an engineer.

Hold billing surfaces (plan pages, checkouts, invoices, usage dashboards) to the same design standard as the rest of the product.

Have worked in or adjacent to API, infrastructure, or developer-platform products, and are comfortable with the technical context that comes with that territory.

Independently define and execute the long-term vision to bring billing, fulfillment, and provisioning to best-in-class for the company's success.

Bonus Points

Experience leading an end-to-end pricing transformation or building a billing system from scratch.

Shipped cloud marketplace integrations (AWS, GCP, Azure) or Salesforce CPQ-to-billing integrations.

Proficiency using LLMs and coding agents as part of your day-to-day product management workflow.

About Kong:

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.