Product Manager

As a Product Manager focused on Consumer Experience, you will own the vision, strategy, and execution for the products that power direct engagement between businesses and their customers. You will help define how organizations communicate at scale while maintaining personalized, compliant, and high-quality interactions.

You will play a key role in shaping the future of AI-powered and automated communications.

What You’ll Do

• Lead the end-to-end product development lifecycle for 1:1 communication products, from ideation through launch and iteration.
• Define the vision and roadmap for messaging and communication capabilities across channels such as messaging platforms, reviews and emerging conversational interfaces.
• Collaborate cross-functionally with Product, Design, Engineering, Data Science, and Go-to-Market teams to deliver intuitive communication experiences that drive customer engagement and business outcomes.
• Work closely with customers and internal stakeholders to understand communication workflows, compliance needs, and engagement strategies across distributed teams.
• Design systems that enable scalable, personalized, and automated communication while maintaining strong governance and brand control.
• Investigate and analyze requests from customers, partners, and stakeholders, translating them into product opportunities and driving implementation.
• Coordinate feature launches including testing, beta programs, documentation, training, customer communication, and adoption measurement.
• Partner with ecosystem and channel partners to expand communication capabilities and integrations.
• Present and communicate product vision, roadmap, and capabilities to internal and external audiences.

What You Have

• 2-5+ years of product management experience in a technology-driven company, with a track record of successfully launching and iterating products.
• Experience building products in messaging, communications platforms, conversational interfaces, CRM engagement tools, or customer experience platforms.
• Strong leadership, communication, and interpersonal skills to inspire cross-functional teams and align stakeholders.
• A strong product mindset with the ability to connect vision to measurable customer and business outcomes.
• Strong time-management skills and the ability to manage multiple initiatives simultaneously.
• Platform-level thinking and the ability to identify patterns across communication use cases and channels.
• Ability to simplify complex systems and translate technical concepts into clear product narratives.
• Experience with automation, AI-driven workflows, or agentic systems for customer engagement is a plus.
• Experience building products for distributed teams, regulated industries, or compliance-sensitive communication environments is a plus.

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Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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