Sabre
Product Support Analyst I - VIP - Bilingual Portuguese
Uruguay · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSabre
- LocationUruguay
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities
Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
Show full description
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
product support specialist
product support analyst
systems integration engineer
technical support
customer service
customer training
sales support
Qualifications and Education Requirements
Minimum High School diploma, University student or graduate. Technical experience strongly desired
Demonstrates good time management and priority setting skills
Demonstrates effective teamwork skills
Demonstrates ability to work under pressure and handling complexity
Proficient English and Spanish written and oral communication skills
Must be organized, able to multi-task and work in all areas as needed
Proven analytical and troubleshooting skills
Excellent customer service skills
Travel Industry background is desired.
Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
ITIL/ XML/ SQL/ API Programming
Experience using Salesforce CRM tool
Fluent in Portuguese a Plus
Benefits
Work in modern Zonamerica campus alongside all the amenities it has to offer!
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Extra Paid Time Off (5 extra days each year)
3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
Daily meal allowance
End of Year Break
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs
Fun employee engagement and development events
**Please provide English CV**
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
#LI-Hybrid#LI-KN1
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked
Skills in this posting
Skills ROLIVA found in the employer’s own description above. A mention is not a requirement.