Product Support Manager, Elevator

Does managing internal stakeholders, supplier relationships, and cross-functional teams to resolve technical and operational challenges motivate you?

Do you thrive in fast-paced environments where you balance customer requests, new product support, inventory analysis, and multiple concurrent priorities?

Are you skillful with help desk platforms, data analysis tools, and systems used to support parts identification, application engineering, and inventory management?

Do you demonstrate a passion for quality and results through effective problem-solving, process improvements, and timely case resolution?

Are you committed to supporting operational excellence by ensuring accurate material recommendations, product support, and continuous team development?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

Location of position: Moline, IL.

Job Duties
As our Product Support Manager, Elevator you will work within the KONE Spares organization to fulfill the role of Product Support Manager for assigned products. This involves coordination with the local AME and Global Spares, Supply Line, Quality, Sourcing, Engineering, Documentation and new product development teams, in which the specified products will be managed with respect to product availability, quality and cost.

You will bring 5+ years of progressive and successful experience in managing product support activities, preferably within the Elevator industry to KONE. You will use the knowledge gained through a 4-year technical degree, preferably in engineering or 6+ years work experience in Elevator Industry.

Other Listed Duties

Manage technical support cases related to parts identification, application engineering, and spare parts inquiries through the help desk process.

Support new product introductions, material documentation, inventory requirements, vendor coordination, and continuous improvement initiatives.

Hiring requirements

Strong understanding of elevator and escalator parts, maintenance processes, and supplier networks.

Ability to analyze usage, availability, and product data to support material decisions and lifecycle management.

Excellent communication, organizational, multitasking, and cross-functional collaboration skills.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

We value your authentic self.

Collaborative, creative, and supportive work environment.

Passionate about safety, quality, and innovation

We care about the communities where we live and work.

Just some of our many benefits include:

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

401k Employer Non-elective Contribution

Well-being Program

Medical, Prescription, Dental and Vision Insurance

Digital Health Solutions & Telehealth

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Employee Family Assistance Program (EFAP)

Family & Medical Leave

Parental Leave

Leave to Care for a Domestic Partner

Paid Time Off & Holidays

Company Paid Life and AD&D Insurance

Supplemental Life and AD&D Insurance

Company Paid Short-term and Long-term Disability

Buy-Up Long-term Disability

Critical Illness Insurance

Hospital Indemnity & Accident Insurance

Identity Theft Protection

Legal Insurance

KONE Credit Union

Tuition Reimbursement

Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $132,100 – $173,355. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (60/40) based on achievement of company goals and individual goals.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

We will consider for employment all qualified applicants, including qualified applicants with arrest or conviction records, in accordance with applicable federal, state, and local fair chance laws.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html