Professional Services Consultant

At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.

Job Snapshot

We are looking for a bright, curious, customer-focused Professional Services Consultant who is equipped with strategic and tactical abilities and motivated to help customers achieve success.

This position provides the opportunity to work with some of the smartest individuals from both within MindTickle and with our customers, who work in fast-growing companies across a variety of industries.

Our PS Consultants are Mindtickle experts who are responsible for the successful delivery of solutions to customer enablement challenges using our SaaS platform. Leveraging extensive MindTickle product knowledge, best practices, and implementation experience, the PS Consultant accelerates customer time to value and ensures each customer is getting the maximum value from Mindtickle.

What’s in it for you?

• Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings.
• Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes
• Prepare customer teams to successfully manage MindTickle. This includes enabling the people (Program Manager, MindTickle Admins, Content Authors) and putting in place the processes required so they can move forward successfully and independently
• Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics
• Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs
• Provide recommendations on communication and change management strategy for program adoption
• Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience
• Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs
• Maintain accurate time cards, project schedules, scope, risks and dependencies
• Deliver strategic guidance and planning workshops to customer stakeholders
• Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams.
• Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
• Provide input on process improvements within the Customer Success organization
• Have pursed bachelor’s degree required.
• Possess 5+ years’ experience using technology platforms to solve business problem.
• Possess 2+ years’ experience in project managing cross functional global teams in high complexity deployments; within B2B, SaaS environment.
• Have experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises.
• Have experience working with data-driven dashboards and reports.
• Have experience as a “power user” or system administrator on a SaaS, enterprise software platform.
• Own outstanding professional services skills (training, project management, software implementations, etc.)
• Own outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
• Have experience working within a fast-paced and hyper-growth environment
• Having knowledge of the Principles of Sales Enablement is a plus
• Having experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc) is a plus.
• Having experience in Management consulting is a preferred.

Our Culture & Values

We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here.

Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens.

Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table.

We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed.

We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that.

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.