Ghobashgroup

Professional Services Engineer

Dubai, Dubai, United Arab Emirates · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerGhobashgroup
LocationDubai, Dubai, United Arab Emirates
Work styleOn-site
Employment typeFull-time
Employer posted27 days ago

The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

DUTIES & RESPONSIBILITIES

Install, configure, customize, and troubleshoot banking applications, including:

VCP LITE NDC-DDC
VCP KIOSK NDC-DDC
Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
Vynamic View and Vynamic Security

Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.
Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
Conduct root-cause analysis on escalated issues and provide permanent resolutions.
Research and contribute to technical proposals and solution documentation.
Maintain and administer tools required for deployment and support of solutions.
Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
Collaborate with vendor support teams for software updates, patches, and issue resolution.
Provide guidance and mentorship to junior engineers during project execution and troubleshooting.

Show full description

Education

Bachelor’s degree in computer science, Computer Engineering, or Information Technology.

Experience

3–4 years of experience in the banking or BFSI technology domain.

Core Technical Skills

VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl
Vynamic View, Vynamic Security

Professional Services Engineering Practices

Strong understanding of banking applications, ATMs, and self-service terminals.
Experience with software deployment, configuration, and maintenance.
Familiarity with regulatory standards and compliance in banking technology (EMV, MTIP, ADVT).
Excellent teamwork and interpersonal skills.

Soft Skills

Strong troubleshooting, analytical, and problem-solving abilities.
Effective verbal, written, and listening communication skills in English.
Ability to quickly learn and adapt to new technologies.

Proactive, organized, and able to manage multiple priorities in a fast-paced environment

Compliance with policies and procedures based on the ISO standards adopted by CNS.

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