Program Lead - FSP Clinical Operations - Remote

We work with focus, agility, and shared purpose, moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry leading innovation, With Heart®.

About the Role

We are seeking an experienced Program Lead, FSP Operations (clinical operations) to join Parexel's Functional Service Provider organization. This cross functional leadership role plays a critical part in shaping the success of Clinical Operations FSP programs through strategic leadership, operational excellence, financial oversight, and strong client partnership.

As Program Lead, you will provide direction across FSP programs, ensuring the delivery of high quality, cost effective services while maintaining customer satisfaction, regulatory compliance, and business performance. You will work closely with functional leaders, regional leaders, and line managers to develop scalable solutions, optimize program performance, and drive sustainable growth..

Key Responsibilities

Lead the overall success of assigned FSP programs by ensuring high quality service delivery, operational excellence, customer satisfaction, and regulatory compliance

Provide strategic direction to FSP management teams on program level financial performance, resource optimization, and margin improvement opportunities

Manage financial aspects of FSP programs, including budget planning, resource allocation, cost management, financial reporting, profitability targets, and contract oversight

Oversee the development and management of workforce infrastructure that supports successful FSP program execution

Lead strategic initiatives that strengthen and expand FSP service offerings.

Develop comprehensive and scalable FSP solutions that address the specific needs of clients while supporting long term program growth

Establish frameworks and standardized approaches for FSP service delivery while maintaining flexibility for program specific requirements

Implement quality standards, reporting mechanisms, and performance metrics to evaluate program effectiveness across FSP operations

Drive knowledge sharing and process harmonization across FSP programs while ensuring compliance with applicable industry regulations

Identify opportunities to expand FSP services and develop targeted business strategies that support client and organizational objectives

Build and maintain strong relationships with key stakeholders to foster collaboration and long term partnership success

Candidate Profile

You’ll thrive in this role if you bring:

Strong leadership, strategic planning, and operational management skills

Experience leading clinical FSP programs within a CRO environment

The ability to influence cross functional teams and collaborate effectively with stakeholders at multiple levels

A customer focused mindset with a commitment to delivering high quality results and operational excellence

Experience with workforce forecasting, resource planning, billing processes, financial tracking, and performance reporting within an FSP environment

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant professional experience

Minimum 5+ years of FSP clinical operations leadership experience in a CRO setting and a minimum of 3 years of previous line management experience

Direct experience with FSP Program Leadership within the clinical operations function

Experience with FSP resourcing projections, billing processes, workforce forecasting, and financial tracking

Comprehensive understanding of FSP operational requirements across multiple therapeutic areas

Knowledge of regulatory requirements and clinical trial operational frameworks

Experience developing and implementing FSP solutions for diverse client types

Ability to identify and address the unique challenges associated with FSP service delivery in different functional contexts

Understanding of the operational needs and regulatory frameworks governing clinical trials

Experience building and managing cross functional teams with expertise across multiple therapeutic areas

Strong communication, organizational, relationship management, and problem solving skills

Preferred Qualifications

Advanced degree in a life sciences, healthcare, business, or related discipline

Experience supporting multiple therapeutic areas within clinical development programs

Experience developing scalable FSP delivery models and service frameworks

Familiarity with performance measurement, quality management, and operational process improvement initiatives

Benefits and Compensation

Health, Vision & Dental Insurance

Vacation/Holiday/Sick Time

Flexible benefit portal

Car or car allowance (only applicable roles)

If this job doesn’t sound like the next step in your career, but perhaps you know of someone who’d be a perfect fit, send them the link to apply!

We believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your leadership, expertise, and strategic impact help shape the future of clinical research.