Program Manager

This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys bringing structure, clarity and momentum to complex initiatives. Working closely with Product leaders and senior stakeholders, you will drive execution, enable collaboration and continuously improve how we deliver products and business outcomes.

Essential Job Functions

• Lead the planning, execution and delivery of complex cross-functional programmes and product launches.
• Coordinate activities across Product, Technology, Marketing, Sales, Customer Support and other business functions.
• Define programme scope, timelines, milestones, success measures and governance frameworks.
• Manage risks, issues and dependencies, ensuring clear mitigation and escalation plans.
• Drive alignment across stakeholders, facilitating decisions and resolving blockers.
• Establish effective programme governance, operating rhythms and reporting processes.
• Provide clear programme updates and insights to senior leadership and executive stakeholders.
• Lead change management activities that support the adoption of new products, processes and technologies.
• Identify opportunities to improve delivery through process improvements, automation and AI-enabled ways of working.
• Facilitate retrospectives and embed continuous improvement across programmes.

Required Skills

• Proven ability to lead complex programmes across multiple teams and functions.
• Strong stakeholder management, influencing and negotiation skills.
• Experience delivering software, SaaS or technology-based initiatives.
• Excellent communication skills with the ability to engage senior and executive stakeholders.
• Strong organisational, planning and problem-solving skills.
• Experience managing competing priorities in a fast-paced, matrixed environment.
• Knowledge of Agile, Waterfall and hybrid delivery methodologies.
• Experience with Jira, Confluence and Microsoft 365.
• Resilient, adaptable and comfortable working in environments undergoing change.
• Ability to build credibility, navigate organisational complexity and drive accountability without direct authority.

Education and Experience

• Bachelor's degree or equivalent experience.
• 3-5+ years of programme or project management experience.
• Proven success delivering cross-functional programmes in a technology or SaaS environment.
• Experience supporting enterprise-scale software or product delivery initiatives.
• Payments, banking or financial services experience is beneficial but not essential.
• Experience using AI or automation to improve delivery processes is advantageous

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.