Allegis Global Solutions

Program Specialist (NORAM Shift) - Prospective Client - MSP, Bengaluru / Chennai

Bengaluru, KA, India · On-site · Contract

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About the role

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EmployerAllegis Global Solutions
LocationBengaluru, KA, India
Work styleOn-site
Employment typeContract
Employer posted2 months ago

We are seeking a Program Specialist to join our Managed Service Provider (MSP) organization in Bengaluru or Chennai, India. In this role, you will support prospective clients during the critical onboarding phase while working the NORAM shift. You will serve as a key point of contact, ensuring seamless program coordination and exceptional client experiences. The ideal candidate will be organized, efficient, and professional, with the ability to manage multiple priorities in a fast-paced environment.

Coordinate program activities and timelines for prospective clients, ensuring all deliverables are met on schedule
Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely support
Manage client onboarding processes, including documentation, system access provisioning, and orientation activities
Track program progress using ticketing systems and CRM platforms, maintaining accurate and up-to-date records
Identify and escalate issues or roadblocks to appropriate teams, ensuring swift resolution
Prepare and distribute program status reports, meeting summaries, and client communications
Collaborate with internal teams (technical, sales, and operations) to ensure client satisfaction and program success
Maintain detailed documentation of client interactions, requirements, and customization requests
Support the development of client-specific program plans and implementation strategies
Adapt to the NORAM shift schedule and manage time zone differences effectively

Show full description

Shift Mode- NORAM Shift
Word Mode - 1 day from office
4+ years of minimum work experience preferably in Recruitment and HR Operations
Experience working for a VMS such as Beeline or Fieldglass and /or Contingent/Contracting space preferred
Client hiring manager/supplier facing – hence Excellent verbal and written communications
Ability to work in a dynamic environment that changes from day to day
Strong analytical and problem solving, documentation and follow up skills showing orientation towards results
Strong time management
Strong organization skills and attention to detail
Knowledge of MS Office (Excel, Word, PPT) and PC skills
Able to work independently with some direction and Customer Focused

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

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