Project Manager

What you will own:

• Plan and manage end-to-end implementation projects: initiation, requirements gathering, solution design coordination, configuration, integration, user acceptance testing (UAT), production rollout, and formal project closure.
• Develop and maintain project plans, schedules, resource plans, budgets, RACI matrices, and delivery milestones across a portfolio of concurrent enterprise implementations.
• Serve as the primary project point of contact for enterprise customers, leading kickoff meetings, weekly status calls, steering committee reviews, and executive escalation sessions.
• Manage scope, change requests, dependencies, and critical path; document and communicate project risks, issues, and mitigation strategies to internal and customer stakeholders.
• Coordinate cross-functional delivery across Product Management, Engineering, Sales, Professional Services, Support, and Customer Success teams; remove blockers and drive accountability to committed dates.
• Facilitate technical solution workshops, architecture discussions, implementation planning sessions, and requirements reviews in partnership with solutions architects and technical leads.
• Oversee delivery of identity use cases including passwordless authentication, identity verification, biometric authentication, identity proofing, self-service account recovery, help desk identity verification, workforce onboarding, and related IAM workflows.
• Track and report project status, implementation progress, milestone attainment, and delivery KPIs through status reports, dashboards, and executive summaries for customer and internal leadership.
• Manage project financials including effort tracking, budget vs. actuals, resource utilization, and margin; flag scope or cost variances early with recommended corrective actions.
• Coordinate handoff from implementation to steady-state operations, ensuring support readiness, documentation completeness, and customer acceptance sign-off.
• Support customer escalations on delivery matters by driving detailed analysis of implementation blockers, integration issues, and environment readiness, and by owning the recovery plan.
• Prepare executive-level presentations, project status reports, implementation dashboards, and steering committee materials for customer leadership.
• Collaborate with Sales during the pre-sales cycle on delivery estimates, statement-of-work input, implementation approach, and proof-of-concept planning.
• Capture lessons learned, contribute to delivery methodology and playbook improvements, and maintain complete project artifacts in project management and documentation systems.

The position requires strong knowledge of Identity and Access Management (IAM) concepts, cloud-based identity platforms, cross-functional team leadership, and executive stakeholder management.

What you bring:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, Business, or a closely related field.
• Minimum 3+ years of progressively responsible experience managing enterprise software implementations, SaaS delivery, professional services engagements, or technology consulting projects; experience in Identity & Access Management (IAM), Cybersecurity, or identity verification is strongly preferred.
• Demonstrated experience managing multiple concurrent enterprise implementation projects from contract signature through production deployment and formal closure.
• Working knowledge of Identity and Access Management (IAM), Identity Verification, authentication technologies, cloud applications, SaaS platforms, and enterprise software implementations.
• Strong skills in project planning, budgeting, risk and issue management, communication, presentation, and customer relationship management.
• Experience preparing executive-level status reports and steering committee materials, managing delivery escalations, and driving on-time, on-budget outcomes.
• Ability to manage multiple enterprise projects simultaneously while leading matrixed, cross-functional teams.

What we offer

• Opportunity to build and lead a critical function at a high-growth Series B startup
• Competitive salary and equity package
• Health, dental, and vision insurance
• Unlimited PTO Policy
• Collaborative, fast-paced culture where your impact is immediate and visible