Project Manager, Staff

Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time (ET), with availability for customer-facing engagements during that time.

Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

What you’ll do:

Managing professional services projects for Blackbaud's customers.

Conduct project kick-off and customer status meetings, ensuring clear and organized communication with all stakeholders.

Work collaboratively with customers and internal teams to ensure project tasks are scheduled correctly and completed on time.

Stays on a focused, efficient path for achieving results through monitoring project timeline and milestone progress.

Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc.

Address and resolve customer issues and feedback by collaborating with internal Blackbaud teams and maintaining effective communication with customers.

What you’ll bring:

Demonstrated ability to manage a large volume of customers and projects concurrently

Outstanding written and verbal communication skills

Excellent organizational and time-management skills

Familiarity with project management methodologies

Experience with Microsoft Visio, Project, Word, and PowerPoint

SalesForce and/or Certinia experience is a plus

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.