Project & Program Management II

Perform on-site inspections of completed work, document deficiencies or non-conformances, and drive resolution with vendor teams to uphold project standards.

Serve as primary liaison with vendor POCs, lead daily coordination calls and escalate blockers.

Ensure alignment between the client and vendors.

Validate vendor invoices against completed/inspected work.

Maintain accurate records and support closeout documentation as builds are complete.

Maintain and monitor project plans and project schedules.

Gather and maintain project requirement lists.

Schedule and coordinate project reviews and follow up on assigned actions.

Effectively and accurately communicate status to the project team, including action items.

Assist with identifying project issues and mitigate and escalate as needed.

Take part in organizing, attending and participating in stakeholder meetings.

Collaborate with various regional teams responsible for project resources and ticket resolution.

Assist with daily monitoring of ticketing systems, reassign tickets when required.

Assist with identifying trends or recurring problems and escalate appropriately.

Assist with locating and defining new process improvement opportunities.

Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

Work closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Bachelor’s degree and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

Builds productive internal and external working relationships

Understanding of project management teams, resolving conflict, and meeting schedule timelines

Ability to work on multiple projects and assignments concurrently

Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

Experience creating spreadsheets, presentation material, and project/process documentation

Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

Ability to collaborate with stakeholders and communicate project updates to client executives.

Experience working with the Google Suite

Excellent Communication skills, both verbal and written

Previous experience with ticketing systems and/or project management system

Understanding of or previous experience in a technology driven environment

Proactive attitude and dependable

Excellent customer service skills

Ability to work both within a team and independently

Ability to use good judgment, as well as problem-solving and decision making skills

Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

Various certifications (PMP, PgMP, PfMP, PPM, CPD, CPMP, etc.)

Familiarity with various project management methodologies

Understanding of the OSI model

Salary Range

$66,120.00 - $104,400.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees,including:

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through UHC

Nationwide Vision provided by UHC

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program provided by Goomi Group

Employee Assistance Program

Wellness Days

401k Plan

Basic and Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law