Miratech

Quality Assurance & UAT Engineer – Dialer

Gurgaon, India · Hybrid · Full-time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerMiratech
LocationGurgaon, India
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

We are looking for a Quality Assurance & UAT Engineer with strong experience in manual testing, UAT, dialer/outbound contact center testing, and end-to-end integration testing. The ideal candidate will validate business workflows, integrations, APIs, authentication processes, and dialer functionality while ensuring production readiness and a high-quality customer experience.

Responsibilities

Plan and execute UAT and manual testing for enhancements, releases, and business workflows, covering positive, negative, boundary, and end-to-end scenarios.
Review business requirements, user stories, acceptance criteria, and functional designs to create comprehensive test scenarios, test cases, and test scripts.
Perform end-to-end and integration testing across CRM, contact center, telephony, workforce management, APIs, and enterprise applications.
Test dialer and outbound contact center functionality, including campaigns, dialing modes, call routing, agent availability, dispositions, retry/re-dial logic, pacing, contact lists, campaign rules, and call outcomes.
Validate MFA, SSO, identity verification, authentication, session management, and access-management workflows across positive and negative scenarios.
Test APIs and integrations, validate request/response behavior and data flows, and use SQL or reporting tools where required for test-data validation.
Identify, document, prioritize, track, retest, and validate defects through resolution using Jira, Azure DevOps, ALM, or similar tools; support root-cause analysis and defect triage.
Coordinate regression and release testing, assess change impacts, validate acceptance criteria, and support production readiness, deployment validation, and post-release testing.
Collaborate with Product Managers, Business Analysts, Technology, Development, Operations, and business stakeholders to clarify requirements, resolve issues, communicate testing status, and participate in Agile ceremonies.

Show full description

5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role.
Hands-on experience creating and executing manual test plans, test cases, test scripts, and UAT scenarios.
Strong experience with dialer/outbound contact center testing, including campaigns, routing, dialing strategies, agent workflows, call dispositions, retry logic, and call outcomes.
Experience testing contact center, CRM, customer servicing, workforce management, or telephony platforms.
Strong understanding of SDLC, Agile methodologies, regression testing, release testing, and production validation.
Experience with API testing, integrations, end-to-end workflows, data validation, and SQL or reporting tools.
Knowledge of MFA, SSO, identity verification, authentication, and access management.
Experience with defect/test management tools such as Jira, Azure DevOps, ALM, or similar platforms.
Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills.
Ability to manage multiple testing activities, dependencies, and timelines in a fast-paced environment.

Nice to Have

Experience with dialer/contact center platforms and telephony integrations.
Experience supporting production releases, post-deployment validation, and hypercare.
Knowledge of SQL, reporting, or data reconciliation.
Experience in financial services or other highly regulated environments.
ISTQB, Certified Agile Tester (CAT), or similar certification.
Experience working in enterprise Agile/SAFe environments.

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.