Quality Claims Coordinator

ESSENTIAL FUNCTIONS:

Collect all necessary data and documentation to effectively analyze quality related claims across all our textile brands

Work diligently with internal staff, sales and our resources to resolve issues in products that do not meet our standards

Enter replacement orders and follow-up to ensure inspection

Process Charge Backs and batch to Accounting

Process returns authorizations including documents, call tags, and pick -up requests

Issue credit memos to our clients

Assist in the inspection process for new receipts against our established standards- lot Control

Maintain the QA library for approved standards and memos for all products

Manage cuttings and spreadsheets for our Underwriters Laboratory recognition program

Review commercial matches utilizing a light box

Enter and monitor all JIRA requests that warrant QA assistance

Additional duties as assigned.

MAGNITUDE AND RELATIONSHIP REPORTING:

This position will report to the QA Supervisor.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:

This position typically has contact with all employees at all levels of the organization internally. It also has direct contact with resource personnel, clients, and contractors.

KNOWLEDGE AND SKILLS

Basic knowledge of textiles with the ability to recognize color and differentiate shades, inherent nuances a plus.

Cut, weigh and record fabric swatches

Ability to prioritize tasks and work independently with minimal supervision

Handle claims resolutions efficiently with strong follow-up skills

Organized with attention to detail and ability to multitask in a fast-paced environment

Strong communication skills both verbal and written

Working knowledge of MS Office specifically Outlook, Word, and Excel.

Ability to understand internal QA Procedures

EDUCATION AND EXPERIENCE:

An associate’s degree in textiles is preferred

High school diploma required

Textile manufacturing experience preferred

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $20.27 - $26.70. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.