CNX

Quality Evaluator with German

Poland · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerCNX
LocationPoland
Work styleWork style not stated
Employment typeFull time
Employer posted28 Apr 2026

Job Title:

Quality Evaluator with German

Job Description

The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.

🛠️ Key responsibilities

Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
Share feedback and insights: Report evaluation results and identify improvement opportunities
Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
Drive continuous improvement: Support quality initiatives, operational improvements, and training needs

Show full description

👤 What we’re looking for

Experience: +1 year in a similar role, ideally in BPO or call center environment
Languages: Fluent in German and English (at least C1 level) - both verbal and written.
Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
Location: Availability to work from our Katowice office

✅ What we offer

Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
Access to e-learning platforms.
Employee Assistance Program (psychological, managerial, legal, and financial counselling).
Free language classes.
Interesting events, contests, lotteries, and much more.
Stable full-time employment based on an employment contract.

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

English, German (Required)

Time Type:

Full time2026-11-03

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