Quality Manager, UK & Ireland

The role will also support in the management of Health and Safety across the reference laboratories, collating data and compiling management reports, document control, and assisting with root cause investigations in collaboration with relevant technical teams and leaders.

POSITION RESPONSIBILITIES:

Percent of Time (sum of responsibilities should equal to 100%)

Triaging, tracking and resolving reported non-conforming events - 40%

Training staff on Quality Management System and topics related to quality - 10%

Compilation and reporting of quality & safety metrics - 15%

Internal auditing, on location in base site and traveling to other UK and Ireland ZRL labs - 20%

Writing policies/SOPs and Document Control Duties - 10%

Other duties as assigned - 5%

Organisational Relationships:

The Quality Manager will interact with the Quality Management Team (Associate Director of Operations, Heads of Laboratories, designated veterinary Pathologist), Heads of Laboratories, Laboratory Supervisors, other Operations leaders, customer service team, front line lab staff and colleagues on the Medical Team (including veterinary pathologists and other colleagues on the Quality Team).

Education & Experience:

A Bachelors degree in a natural science (biology, vet science, chemistry, biochemistry, etc) is required. At least one year on the bench in a veterinary or clinical laboratory required. At least three years’ experience in Quality Assurance related role required. Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing preferred. Training in systems thinking and/or Just Culture preferred. Certification as ISO auditor and/or ASQ preferred.

Technical skills requirements:

Proficient in use of Microsoft Word, Excel, Outlook and internet required.

Preferred skills:

Experience configuring and using compliance software (MediaLab is utilized)

Skilled in use of Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards

Internal auditing and delivering summary reports

Skilled in relationship building and developing a rapport

Physical position requirements

Onsite role with remote days possible. Sitting at computer for long periods of time. Standing for 1-2 hours when auditing or shadowing. Travel requirements 15-25% (negotiable).

Full time

Regular

Colleague

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