TSYS

R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune/Indore- Rotational Shift 24*7r

India · Hybrid · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerTSYS
LocationIndia
Work styleHybrid
Employment typeFull time
Employer posted8 Oct 2026

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Service Delivery Manager - P3 to join our ever-evolving Mainframe Billing Team and help us unleash the potential of every business.

What you’ll own

Production Support Engineer - Role uses his/her specialized knowledge to support mainframe applications which are key to the daily/monthly billing process.
Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles.
Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions.
Direct interaction with End Users to address issues in a timely manner.
Project team involvement to ensure knowledge transfer and reduced deployment risk to Production.
Annual DR planning and exercise involvement.
Monthly On-Call support

Show full description

What you bring

Essentials

2-5yrs of Experience in a technical support role
Demonstrable track record of supporting multiple technological environments
3yrs of Experience with administration and operations of production systems
Excellent verbal and written communication
3yrs of JCL and IBM utilities experience
3yrs of IBM TSO experience
3yrs of supporting a COBOL based application
2yrs of SAS experience
2yrs of DB2 experience
2yrs of supporting Dialogue (document creation application)
Ability to maintain internal stakeholder relationships
Ability to work to tight deadlines in a fast paced environment
Ability to understand business events and anticipate IT need

Desirable

Payment processing experience
ITIL proficiency
Vertex L series
Able to work well in a team environment

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

LinkedIn # (#LI- Susmita Tripathy)

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