Remedial Team Manager

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

Competitive compensation and benefits

Work-life flexibility

Recognition and rewards

Development and career opportunities

A safe and inclusive workplace

Why You Will Love this Job

Key Responsibilities:

As a Remedials Team Manager, your duties will include:

• Ensuring the team adheres to company quality systems (ISO 9001, 14001 & 45001) and meets SLA and KPI targets.
• Overseeing the efficient operation of the department, with a focus on timely processing of new enquiries and incoming orders.
• Resolving customer queries promptly to ensure satisfaction.
• Maintaining up-to-date sales and job management systems and monitoring team follow-ups.
• Coordinating with other departments to enhance workflow and customer outcomes.
• Tracking the performance of key clients and ensuring departmental KPIs are consistently achieved.
• Organizing and attending handover meetings, ensuring accurate documentation.
• Managing team holidays and sick days via our online system.
• Monitoring and working towards team targets while identifying improvements to enhance process efficiency and profitability.
• Submitting monthly department reports and conducting annual appraisals for team members.
• Participating in monthly manager meetings and other ad hoc duties as required.

The Ideal Candidate:

• Proven experience managing teams within a fast-paced service or operational environment.
• Familiarity with quality management systems, including ISO standards.
• Strong organizational and leadership skills, with a solution-focused mindset.
• Excellent communication and problem-solving skills, with a customer-first approach.

What We Offer:

• Up to £55,000
• Additional team bonus per annum
• 28 days of holiday plus bank holidays
• Private healthcare coverage
• Opportunities for career progression within a supportive, growing company
• Eyecare Vouchers
• Death in Service benefit
• Access to our Employee Assistance Programme

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a comprehensive package with competitive salaries and a range of additional benefits.

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day