Avisbudget
Rental Returns Manager
United Kingdom · Work style not stated · Full time
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerAvisbudget
- LocationUnited Kingdom
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Job Title: Rental Returns Manager
Salary: Base salary of £38,000 plus bonus scheme
Hours: Full time, permanent, rotational shift pattern Monday – Sunday
The Returns Manager is responsible for overseeing the efficient and professional
Return of rental vehicles, ensuring high standards of customer service, operational efficiency, and asset management. This role involves managing scheduling, teamwork, outsource supplier relationships, stock control, and performance targets to ensure a seamless customer experience and the effective turnover of fleet vehicles.
This role is crucial to ensuring a smooth and efficient
return
process while maintaining customer satisfaction, optimizing fleet availability, and managing operational targets effectively.
- Oversee vehicle returns process, ensuring quality checks and efficient operations
- Develop and manage return schedules to optimize vehicle availability and minimize downtime
- Collaborate with rental and fleet teams for effective vehicle management
- Handle customer interactions professionally, addressing concerns and improving service
- Manage vehicle inspections, damage assessments, and coordinate repairs
- Lead and motivate returns team, set targets, and provide coaching and training
- Maintain strong relationships with suppliers, negotiate SLAs, and monitor performance
- Track vehicle availability, condition, and manage stock audits for compliance
- Monitor KPIs and implement process improvements to optimize efficiency and reduce costs
Show full description
Skills & Experience
- Proven experience in a vehicle rental, automotive, or logistics environment.
- Strong leadership and team management skills.
- Excellent customer service and conflict resolution abilities.
- Ability to manage supplier relationships and negotiate contracts.
- Knowledge of vehicle maintenance, damage assessment, and stock control.
- Proficient in data analysis and reporting tools.
- Strong organizational and problem-solving skills.
Qualifications
- Relevant experience in a managerial or supervisory role.
- Qualifications in business, logistics, automotive management, or a related field (preferred but not essential).
- Full UK driving license
Great Rewards For Great Work
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We Offer
38k + individual bonus scheme
33 days holiday inclusive of bank holidays
- A discount account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
- Employee discounts on car rental across Avis Budget Group (including Zipcar).
- Opportunity to earn monthly commission
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
London
Surrey
United Kingdom
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked