Stryker

Repair Service Representative

United States · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerStryker
LocationUnited States
Work styleWork style not stated
Employment typeFull time
Employer posted9 Oct 2026

Work Flexibility: Remote

Shift: Monday – Friday, 8:30 AM – 5:00 PM PT

Summary:

As the Repair Service Representative, you will serve as a primary point of contact for customers and Sales Representatives throughout the repair process. You will provide repair and pricing information, coordinate repair approvals, manage orders for assigned regions, and partner with cross-functional teams to ensure urgent needs are addressed. This role requires strong communication, organization, attention to detail, and a customer-focused approach while managing a high volume of phone and email inquiries.

What You Will Do:

Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options.
Manage phone and email inquiries while providing timely, professional, and customer-focused support.
Prepare and communicate repair estimates, obtain customer approval or rejection, and coordinate next steps for repair or return orders.
Manage repair order intake and approvals for assigned regions while maintaining accurate and complete documentation.
Educate customers on applicable ProCare service programs and available service options.
Partner with cross-functional teams to prioritize and resolve urgent repair needs, escalating issues to leadership when appropriate.
Communicate repair policies, procedures, and expectations clearly to internal and external customers.
Enter complaint information accurately and promptly to support appropriate tracking and visibility.

Show full description

What You Need:

Required:

High School Diploma or equivalent
2+ years of relevant experience

Preferred:

Preference for candidates in the Pacific or Mountain Time Zone
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

United States of America Pay Ranges:

USN: $21.58 - $29.20 USD Hourly
US5: $22.66 - $30.66 USD Hourly
US10: $23.74 - $32.12 USD Hourly
US15: $24.82 - $33.58 USD Hourly
US20: $25.90 - $35.04 USD Hourly
US30: $28.06 - $37.96 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.