Cielo

Reporting Analyst (3rd Shift)

Mandaluyong City, NCR, Philippines · Hybrid · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Location Specifics: Megatower, Mandaluyong
Position Setup: Hybrid (Twice in a month)
Shift: M-F 8:00 PM - 5:00 AM - 3rd Shift
Please note: As part of the interview process, we may ask you to showcase examples of your previous reports, dashboards, or analytics projects. Kindly have a portfolio or work samples available for discussion.

Requirements:

Minimum of 1 year of experience in RPO, with exposure to reporting and analytics
Demonstrated ability to support reporting activities, manage client/stakeholder relationships, and maintain clear, consistent communication
Proven track record in stakeholder and client management
Advanced proficiency in MS Excel (required)
Experience with SQL, Macros (VBA) and PowerQuery is preferred

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Duties and Responsibilities

Complete all required client reporting based on established service line agreement.
Complete requirements for other metrics and reporting.
Accept and complete all ad hoc reporting requests in a timely manner.
Create and maintain billing templates.
Develop audit process for monthly billing reconciliation.
Provide consultative information to client services teams around process & workflows that impact reporting and billing.
Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
Monitor trends and make appropriate recommendations.
Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
Other duties as assigned.

Education:

Experience:

A minimum of one year of experience in a business or office environment utilizing the required customer service and administrative skills.

Exposure:

Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
Strong analytical skills with the ability to assess and present key data.

All your information will be kept confidential according to EEO guidelines.

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