RHG

Reservations Associate

Noida, UTTAR PRADESH, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Reservations Associate – Job Description

Radisson MBD Hotel Noida | Department: Sales & Marketing

Key Responsibilities

Handle guest reservations, enquiries, amendments, cancellations, and special requests.

Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.

Provide information about room availability, hotel facilities, packages, and services.

Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.

Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.

Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.

Maintain accurate reservation records, reports, and booking correspondence.

Handle guest complaints professionally and ensure timely resolution.

Follow hotel policies, payment procedures, credit controls, and brand standards.

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Key Success Factors

Guest satisfaction and service excellence.

Reservation accuracy and attention to detail.

Revenue optimisation and achievement of RevPAR targets.

Effective communication, teamwork, and problem-solving.

Time management, organisation, and accountability.

Key Skills & Requirements

Knowledge of reservation systems, WRS/CRS, and online distribution channels.

Understanding of room inventory, rate plans, availability, and yield management.

Strong communication, telephone etiquette, and customer service skills.

Proficiency in reservation records, reporting, and computer applications.

Ability to prioritise tasks and coordinate effectively across departments.

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