Retail Assistant

As a key member of our sales team, you’ll help conjure memorable experiences for every fan who steps into our store while driving sales and upholding spellbinding visual standards.

If you have experience in retail, customer service, or a visitor-focused environment, and you’re passionate about delivering spellbinding experiences, we’d love to hear from you!

Your Role Accountabilities...

• Provide and continuously develop your product knowledge
• Replenishing stock and maintaining high standards of merchandising and housekeeping.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
• Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
• Engaging with customers on photo opportunities outside the shop.

Qualifications & Experiences...

• Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
• Selling skills - proactively seeks out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.

Working Pattern

In this role you will be expected to adapt to the needs of the business includes working weekends, bank holidays, and during peak seasonal periods, depending on the rota.

Retail Assistants will rotate across all areas of the shop floor, including operating tills, engaging with customers from around the world, and keeping our shelves stocked.

This is a full-time position (40 hours per week).

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.