Returns and Freight Officer

Key Accountabilities

• Coordinate the end-to-end customer returns process, from initiation through to receipt, assessment, resolution, and closure;

• Create, manage, monitor, and close return tickets in C4C to ensure returns are completed accurately and within agreed timeframes;

• Coordinate equipment relocations, including arranging collection, transport, delivery, and the required system and supporting documentation updates;

• Liaise with customers, Customer Service, Sales, technicians, warehouses, and freight providers to progress returns and relocations and resolve issues promptly;

• Monitor return and relocation activities, follow up on outstanding actions, and escalate delays, risks, or exceptions where required;

• Maintain accurate and complete records for returns and equipment relocations, including return authorities, freight documentation, proof of delivery, and system records;

• Investigate and resolve return-related non-conformances, inventory discrepancies, and system exceptions in collaboration with the warehouse, technical, and relevant business teams;

• Ensure returned equipment is receipted, dispatched, transferred, or otherwise processed accurately and on time in the relevant systems;

• Complete all return-related transactions in SAP S/4HANA accurately and promptly, ensuring that stock balances held by the 3PL reconcile with the inventory records in the system;

• Work with freight providers to coordinate collections and deliveries, address service issues, and support continuous improvement in freight performance;

• Monitor and report on key returns and relocation metrics, including open tickets, ageing, completion times, exceptions, and freight performance;

• Analyse return and freight data to identify trends, root causes, risks, and opportunities for process improvement;

• Support Supply Chain projects, operational activities, and process improvement or transformation initiatives as required; and

• Complete other reasonable duties required by the business from time to time;

• Cover the Supply Chain Demand Planner when on leave.

Measurables

• Percentage of return tickets accurately updated and closed in C4C within the agreed service timeframe: target ≥ 95%;
• Percentage of return-related transactions completed accurately in SAP S/4HANA within two business days of receiving the required information: target ≥ 98%.

Key Capabilities/Qualifications/Experience

• Solid understanding of inventory management practices and procedures;
• Solid understanding and experience working with ERP;
• Apply high level of problem-solving skills;
• Conduct all responsibilities with focus and high attention to detail;
• Solid experience working with MS Office;
• Strong mathematical and statistical knowledge;
• Capability to multitask in a fast-paced environment; and
• Excellent written and verbal communication skills.

We will:

• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online.