Sales Program Manager

This is an onsite position in Pune. Candidates must reside in commutable area.

ESSENTIAL DUTIES AND IMPORTANCE OF JOB RESPONSIBILITIES

Most critical part of the job responsibilities; requires most of the employee's time and effort.

• Handle sales inquiries, orders, deliveries and customer communications throughout the order fulfillment process.
• Forecast product growth, explore new markets, and keep an eye on competitors to inform strategic decisions.
• Automate / improve inventory and forecasting analysis tools together with purchasing team.
• Manage and update customer databases or portals as required.
• Promote and market new products or value-added services.
• Pricing stock inventory items as well as cut to size parts.
• Accurately entering quote/order information into the computer system.
• Sourcing non-stock (buyout) items to fulfill customer's requirements.
• Expedite and track customer orders.
• Maintaining positive relationships with established customers.
• Represent Future Metals at customer visits, trade shows, conferences, and on social media to bolster our market presence.
• Up to 30% travel.
• Communication with management and other employees to facilitate customer satisfaction and further sales.

WORK EXPERIENCE / EDUCATION REQUIREMENTS

• Bachelor's degree preferred or 8 -10 years of related sales experience and/or training; or equivalent combination of education and experience.
• Previous customer service or sales support experience required.

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information
• skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs;
• Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management - Looks for ways to improve and promote quality
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Computer Skills including Microsoft Office (Word, Excel, Outlook), CRM systems, and web-based applications.
• Fluency in English required.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.