Sales Supervisor

Key Tasks

• Daily operation tasks handling including not limited to comer quotation
• Interface and create opportunity with designated account in both operation control and quotation services
• Support the preparation of presentation material & analysis and attend Regular Performance Review Meetings
• Fully design SOPs, ensure their Implementation & follow up
• Manage internal and external customer expectations and align with our capabilities and service levels
• Analyze the performance & quality via KPI and business partner’s feedback and determine gaps
• Work with internal service / support departments to achieve KPI goals
• Initiate and drive continuous improvement activities
• Daily workload arrangement and balance within the team
• Support and execute contingency plan/cross training plan
• Support SSC sales manager to build up an effective team, coach and develop team members, monitor performance on daily basis and timely communicate/escalate to improve, regular report performance in a structural way, complete assigned projects successfully.
• All tasks including but not limited to above all Key tasks

Skills and Competencies

Competencies – Leadership

Ability for systematic and rational analysis to identify the root cause of problems

• Ability to influence and convince others in a way that results in acceptance and agreement
• Ability to lead and develop high performing teams
• Ability of effective people management through KPI setting and measurement
• Ability to communicate openly and confidently
• Effective listening in various cultural environment
• Willingness to engage in constructive confrontation
• Willingness to challenge the status quo and to drive innovation and change
• Capable to generate creative ideas/solutions
• Ability to manage the conflict and good at change management

Competencies – Business

• Customer relationship building and alignment skills
• Operationally focused
• Analytical and organizational skills

• Ability to establish a successful long-term business partnership with internal and external customers
• Credibility
• Is familiar with entrepreneurial and strategic matters
• Strong decision making capabilities and high accountability:
• Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)

Competencies – Personal

• Communicationandinter-personalskills
• Outgoing, self-motivated, organized, focused, goal driven and able to manage him-/herself
• Self propelled but in line with account development strategy.
• High commitment and positive attitude in the face of setbacks and obstacles
• Be authentic, approachable, open and honest.
• Ability to communicate openly and confidently
• Ability to coordinate efforts/resources within and across boundaries to deliver goals
• Ability and willingness to effectively live and manage the matrix organization
• Ready to take personal accountability for achieving individual and shared goals
• Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct Educational Background / Work Experience
• University / Bachelor’s degree in international logistics or freight forwarding apprenticeship
• 8 years work experience preferred in an international environment
• 3 years of people management experience (minimum) Language Skills
• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial Computer Literacy
• Advanced understanding and capability in Microsoft office (Word, Excel, Powerpoint, Projects, Visio)

Decision making authority

• Decision authority as delegated by the direct manager in accordance with Hellmann regulations

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!